New Patients
We can’t wait to meet you
Choosing a new dental home is a big decision, and first visits can come with first-visit nerves. Here’s exactly what to expect, so you can walk in feeling right at home.
Your first visit
A guide for new patients of Rivertowne Family Dentistry. Questions? Call (843) 884-8315.
Before you come
New-patient visits are typically scheduled with one of our dental hygienists. If something hurts or feels urgent, we’ll schedule you directly with the dentist instead.
Your first visit, step by step
No surprises, no rush. Just a careful look at your dental health and an honest conversation about it.
First, Digital x‑rays & photos
Your visit starts with digital x‑rays and photos, displayed on the screen right beside you. Seeing what we see makes everything that follows easier to understand.
Digital x-rays and photos go up on the screen beside you. Next, A comprehensive exam
Next comes a thorough, gentle exam of your teeth and gums, so we get a complete picture of your dental health, not just a quick look.
Fig. 1
a. Enamel b. Dentin c. Pulp d. Mouth mirror
Before you leave, An unhurried conversation
Before you leave, we’ll sit down and talk through any treatment you may need: in plain language, at your pace, with plenty of room for questions.
“I will listen before I recommend, explain everything in plain language, and never rush you through a decision about your own health.”
Dr. Alexandra Marquezfrom her note to patients
We respect your time
We strive to run on time so you won’t be kept waiting, and we ask that you arrive on time as well.
The only time we deviate from the schedule is for a dental emergency that requires immediate attention, because if it were yours, you’d want the same.
The people you’ll meet
Get to know the people who’ll greet you by name at every visit.
At the front desk
Lori
Office Manager & Insurance Coordinator
Lori keeps the front of the practice running smoothly and is our go-to guide for dental insurance benefits and financial questions.
The hygienists
Emily
Registered Dental Hygienist
Patients know her for a gentle touch and a friendly chairside manner that puts even nervous visitors at ease.
Tess Smith
Registered Dental Hygienist
A South Carolina native, Tess has practiced as a Registered Dental Hygienist for more than 32 years.
Chairside
Kayla Creel
Dental Assistant
Kayla works chairside with Dr. Marquez, keeping every visit comfortable, organized, and on schedule.
Dr. Alexandra Marquez
Dentist
Believes the best dentistry starts with listening: taking time to understand each patient, explaining every option clearly, and never rushing a visit.
Insurance & payment, at a glance
Dental care should be simple to say yes to. We’ll make sure the financial side is clear before treatment ever begins.
Who to ask
Lori, our insurance coordinator, will help you understand your benefits before treatment begins. Questions about your coverage? Call (843) 884-8315 and we’ll be happy to help before your first visit.
In-network with
- Blue Cross Blue Shield
- Cigna
- Delta Dental
- MetLife
and several other carriers.
- No insurance? No problem.
- We offer a courtesy discount for patients without dental insurance, and accept all major payment methods.
Easy to find, easy to park
You’ll find us in Rivertowne Place Shopping Center, next to Harris Teeter, with plenty of parking right out front.
Save and find us
2023 Hwy 41Rivertowne Place Shopping Center, next to Harris Teeter
Mount Pleasant, SC 29466
Office hours
Open Mon, Tue, Thu, Fri
- Monday
- 8:00 AM – 5:00 PM
- Tuesday
- 8:00 AM – 5:00 PM
- Wednesday
- Closed
- Thursday
- 9:00 AM – 6:00 PM
- Friday
- 8:00 AM – 3:00 PM
- Saturday – Sunday
- Closed
More answers: www.rivertownefamilydentistry.com/answers
Ready for your first visit?
(843) 884-8315Open Mon, Tue, Thu, Fri
We’d love to welcome your family to ours. Call the office or send us an appointment request and we’ll find a time that works.